Frequently asked questions
We try to provide as much information as possible on our website, but if you still have unanswered questions, please feel free to call us or send us a message using the form at the bottom of this page.
If you don't have art work one of our graphic artists can help you design a logo or imprint. Give us a call at (404) 819-2010 for more details. Blank merchandise is also available.
Yes. Our commitment to service dictates that our customers have final approval of all artwork before anything is printed. A proof will be sent to your email for each product ordered. This proof (and any subsequent revision) is absolutely free of charge.
A virtual proof is a quick preview of what your logo will look like on an item that can be sent to you before you place your order. Simply email us if you need to see a virtual proof on the product with your logo. Please note: by placing a request for a virtual proof, you are not placing an order.
In order to print your logo clearly, and size it to fit the imprint area of the item it is going to be printed on, your artwork must be a vector file that has been created it in one of the following programs: Adobe Illustrator, Corel Draw or Freehand. We accept vector-based .eps, .ai, .pdf.
The simple explanation of vectored artwork that you will receive from our art department is that a vector based piece of artwork (i.e. your logo) was originally created in the program Adobe Illustrator. When you create and save your logo in one of these programs, you then have the ability to re-size it without compromising the original image.
When your artwork is vectored, it can be resized to fit within the confines of any imprint area without losing any of the quality of the original image. When artwork is not vectored, often times when you enlarge an image, you may see it look pixilated. This compromises the quality of an imprint. Similarly, when you make it smaller, certain aspects of the original artwork may be lost. Vectored artwork will allow us to resize your logo and keep it from distorting in any way. If it needs to be made bigger, it will not look pixilated. If it needs to be smaller, no aspects will be lost and it will still be just as legible.
If your artwork file ends in: .tiff, .gif, .jpg, .jpeg .doc, .bmp, .png, or .psd it is NOT vectored. If your artwork file ends in .eps, or .ai it *might* be vectored. Here's a simple way to check. 1. Open your artwork in the program Adobe Illustrator. 2. Using your mouse, draw a box around your artwork. 3. If a bunch of lines and dots appear, your artwork is vectored. If just a box appears, your artwork is NOT vectored. Note: Opening your file in Adobe Illustrator and saving it as a .eps file or .ai file, does NOT necessarily mean that it is vectored.
Our graphic artists can re-create your artwork in vector-based format for a one-time charge of $40 per hour. You will be provided with the vector file that you can keep for future printing necessities.
If you want an imprint with only text, you can send us the text (and the font type you want us to use, if you have a specific font in mind). Our Art Department can set your text at no additional charge. You will receive an email proof showing you your text in the item's imprint area prior to production.
During the online order process, you will have an option to upload your artwork. If you prefer, you can also email your artwork to firstname.lastname@example.org. Please include your company name in the subject line. If your file is too large to send via email, please contact our art department for further information.
PMS matching refers to directly matching imprint colors based on the Pantone Matching System. The system, which was designed for the printing industry, assigns each color a specific number or name. This way, printers will know exactly which color to print based on the Pantone name or number.
Since we have to order special color inks to match your required color, there is a fixed fee to match PMS color of $40 per color.